Terms & Conditions

Data Transfer Services

Please be aware that migrating to and from different technologies can result in problems with 3rd party hardware or software. I am your facilitator in that process, I am not representative for these third party technologies that are out of my control. Please make manual backups of all your important data before making a service request. If you have any special programs/data outside of written documents, music, videos and pictures, I will ask you to show me where this data is stored before I can proceed with any data transfer service....more

New Device

Device Setup Terms When you purchase a device from me, I tend to perform a clean up and fine tuning operations that involve customizing the software/hardware. To provide the best possible performance while minimizing issues that arise out of faulty or unwanted software and hardware installed from 3rd parties I resell, I will remove or replace features that I deem best for my customers. This might include removing or replacing (also by your request): security software, preloaded apps that are not part of the required core functionality of the system, or hardware that is causing performance bottlenecks like increasing the memory size, or the speed of the storage device....more

Your Time Frame Expectations

I am one person with many customers, I will do my best to keep you up to date on the length of time a service might require, but certain circumstances can cause the work length to be different than what I originally specified, or more than you can bear. Service time to completion can range from a couple hours, days, or even weeks depending on the issue. I am not responsible for the results of work taking longer than expected when those circumstance are out of my hands....more

My Reservation of Rights

All my rights as a individual who services the public are reserved. I reserve the right to: refuse to accept you as a new customer, halt work in progress if I feel like a habit is forming where my time is being taken advantage of by you, your employees, or any other person, or agent that operates on your behalf. Such possibilities for me to refuse or halt work are: being abusive, in writing or in person....more

Contracting with me

When you request a service from me by yourself or as part of any organization it is by contract with you by your authorization or recurring engagement with me to have a service performed. Please note that any arrangement between us is two party. You [Customer] and I [Service Man]. My status is an individual who provides a service, not an employee. As such if I provide a service for you that results in an exchange of property (My services for any payment method you use to compensate me) it does not include making payments to 3rd parties....more

Right to Self-Regulation

Appointment No-shows & being late

If you fail to show up and fail to contact me about a delay or no show to a appointment where I require your presence I will bill you a minimum hour fee for my time. Please see my rates available on my home page of my website at http://scottrlarson.com I require a 3 hour notice on cancellations. If you cancel a appointment in the three hour window I will charge you half my billable rate given that particular service....more

Responsible Communication

If I require communication from you on resolving an issue where I cannot complete a requested task without that communication it is not my responsibility to provide you with reoccurring communications or reminders. I will send one communication via whatever means you require and it will be your responsibility to respond. If your failure to follow up or a late response on a communication prevents or delays me from performing on a task you require from me, that failure to communicate does not cancel my billable rate involved in performing on that task or subsequent follow up tasks that result due to delayed or failed communications....more

My Response Times

Who can request service