Terms of Service

Responsible Communication

If I require communication from you on resolving an issue where I cannot complete a requested task without that communication it is not my responsibility to provide you with reoccurring communications or reminders. I will send one communication via whatever means you require and it will be your responsibility to respond. If your failure to follow up or a late response on a communication prevents or delays me from performing on a task you require from me, that failure to communicate does not cancel my billable rate involved in performing on that task or subsequent follow up tasks that result due to delayed or failed communications....more

My Response Times

Unless my work schedule is nearing the end of the day, I will respond to communications within three hours, or less. There are a few exceptions to this time frame: If I am on a emergency appointment where I cannot get away, I am on vacation, I am out sick, or it is during off hours I will then respond to any and all communications on the next business day, when I return from vacation/sick leave, or after the holiday....more

Who can request service

Service Priority

Liability

I will not be liable, nor responsible for data loss of any kind regardless of the reason. Please back up your data or talk to me about a backup strategy before having any work done. I will not be liable, nor responsible for issues, errors, and any situation that arises with any hardware, or software related failure, with your device, due to: design flaws, wear and tear, glitches, bugs, mishandling of hardware, or software by yourself, or any third party....more