Troubleshooting on Scott Larson

Laptop

Fri, 18 Oct 2019 16:26:43 -0800

When you are having a problem with your laptop's hardware or software that requires a repair to fix the issue, I offer good prices, expert handling of your issue, with a quick turn around time usually between 24 and 48 hours depending on my availability.

With over twenty years of hardware and software experience, I provide quick and comprehensive repair solutions to the most common and obscure computer problems. Don't let computer problems frustrate you and effect your productivity, Call me or schedule an appointment.

If you are not sure what the problem is with your device please request a diagnostic. My diagnostic service allows for proper testing to occur so that complications prior to a repair are minimized.

If you are requesting this repair service as part of a previous Diagnostic service, you will receive half-off of the diagnostic service fee as a credit upon completion of repairs.
This Fee is per device. If you need more than one device repaired please order more than one Repair Service.
This fee does not include the costs of replacement parts.
I guaranty my work.
Replacement parts are guaranteed to be free from defects for up to one year minus the shipping cost for the return item and the replacement part.

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Diagnostic

Fri, 18 Oct 2019 16:26:23 -0800

When your device experiences trouble I can provide a professional report on the extent of the problem. Diagnostics are done before any repairs are completed to analyze the scope of the problem and provide a cost/benefit analysis.

When any repair is authorized on behalf of a diagnostic report, I give you a 25% discount on the diagnostic fee.
I deliver cutting edge results to any hardware or software related problem with over twenty years of hardware experience while using the latest hardware diagnostic tools.
A full diagnostic service can take twenty four to forty eight non-billable hours to complete. Sometimes a bit longer if I am backed up with work.
In some cases, comprehensive diagnostics on obscure problems can take longer, up to one or sometimes two non-billable weeks. Contact me about getting a loaner device in these situations.
Half-off all diagnostic work when repairs are authorized.
This fee is per device.

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Desktop

Fri, 18 Oct 2019 16:25:54 -0800

When you are having a problem with your desktops hardware or software that requires a repair to fix the issue, I offer good prices, expert handling of your issue, with a quick turn around time usually between 24 and 48 hours depending on my availability.

If you are requesting this repair service as part of a previous Diagnostic service, you will receive half-off of the diagnostic service fee as a credit upon completion of repairs.
This Fee is per device. If you need more than one device repaired please order more than one Repair Service.
This fee does not include the costs of replacement parts.
I guaranty my work.
Replacement parts are guaranteed to be free from defects for up to one year minus the shipping cost for the return item and the replacement part.

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Upkeep (Hardware)

Fri, 18 Oct 2019 15:48:51 -0800

Desktops and laptops can suffer from shutdowns, boot failures, errors, and system crashes related to blocked ventilation, aging of parts that protect the hardware from thermal damage, or mis-configured hardware. Having your device properly maintained on a regular basis improves the life of the hardware and can solve system failures that are happening as a result of heat or system mis-configurations by the device manufacturer.

Have you ever heard of term planned obsolescence? Did you know that it's suspected that some device manufacturer's create design flaws that decrease the life of your device resulting in premature failures that result in abnormal replacement of your device? Here's how:

Ventilation ports that allow the heat to dissipate from the hardware get clogged with dust, dirt, hair, and other particles. This causes the device to over-heat and shutdown, decreasing the life of the device.
Parts that distribute the flow of heat from hardware components have mountings that are sometimes made out of plastic. Plastic mounts that need to hold components in place or provide contact with heat dissipation parts break over time causing the part to fail to perform its function.
Thermal paste that distributes the heat between the processor and the heat dissipation part can be made of low quality components and become brittle over a short time. Failure in the thermal paste performing its job causes overheating and results in permanent hardware failure.
Setting the processor's clock at speed that the internal cooling systems have a hard time handling. Over time this excessive overheating causes the hardware to fail if the device is not serviced regularly.

If your device is getting to hot to the touch or you find its shutting down after a short period of use (between 3 minutes and a few hours), your device could need some proper hardware care or a design flaw analysis and resolution.

Excessive overheating for long periods of time can:

Shorten the life of your device's or laptop's circuitry, causing instability that results in expensive hardware replacements.
Your laptop battery's life can be shortened significantly or your battery can even exploded due to heat caused by over charging.

How these problems can be resolved:

Diagnose the device to identify these problems.
Perform a comprehensive cleaning of the ventilation ports involved in cooling the unit.
Apply high quality thermal solutions that keep the hardware free of overheating over a much longer period of time.
Return the Processor settings to a normal state of operation to prevent heat damage.

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Upkeep (General)

Fri, 18 Oct 2019 15:48:04 -0800

Having recurring maintenance service in place prevents computer issues from turning into disasters. Regular computer maintenance is more than just an insurance policy. It keeps you informed and in the loop with where you are at any given moment to the status of your technology needs.

Analyze system for out-of-date hardware and offer cost effective recommendations for replacement (Prevents performance problems with the operation of your computer).
Analyze System for Out-of-Date or Non-Functioning Drivers and Software (Prevents problems with the operation of your device).
Update System Drivers (Prevents problems with the operation of your device).
Analyze System for System Errors that is or could potentially lead to system failures (Prevents system and application failures).
Analyze current backup strategy and offer recommendations based on your current configuration (Prevents data loss and downtime)

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Network

Fri, 16 Feb 2018 15:11:19 -0800

If you have a small home or business network and need setup, maintenance or trouble-shooting with a router, switch or modem I can provide you with a comprehensive analysis/quote on what you need to maintain a healthy network. I also can help you with WiFi setup, and maintenance. If you need good WiFi coverage, are having trouble with interference or speeds I also offer a WiFi Site Survey Service where I can map out your coverage and show you where the weak points are, I also can tell you what kinds of physical problems might be involved in poor signal strength or poor WiFi performance.

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Website

Fri, 16 Feb 2018 15:10:58 -0800

I specialize in providing trouble-shooting and back-end maintenance. If you are having an issue with your website, or want to talk with me about a web service that you want for personal, or business use give me a call or email me about your project, or issue. See my previous projects involving web site migrations, and web site troubleshooting if you are interested in some of my history involving my technical expertise.

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Tantra.com: Diagnose & Repair: HTML Website Loading Stuck Issue

Sat, 10 Mar 2001 13:49:14 -0800

Legacy HTML image caching code caused site to stop loading on certain modern web browsers - tracked down from client side using web load tools and reported problem to developer’s allowing them to remove legacy code that was causing the issue.