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Payment Terms
Ongoing service rates are determined by the immediacy, or the day/time a service is requested. Services that require a faster turn-around time are priced higher than services that can wait. I also offer flat rates, price ranges and quotes for project based services. For in-shop services, if you require a more specific out-the-door cost and want to know more about what kinds of services I offer, check the main menu of my website.
I offer discounts for Senior Citizens, Non-profits, Non-business Residential, and Homeless customers for all my services upon request. Call, Text or Visit my office for more info.
I accept cash, check, or credit card via paypal using the mobile app, or online website. Payments are due before the device is released, or before I leave the service location. The exception is if I have an on-going relationship with you as the business owner to provide a service, or I draw up a proposal/quote for an on-going project. In this case the max payment cycle is two weeks. Please be prepared to pay me for my time after the work requested is complete. Not having the proper payment method, or amount, may halt any work in progress, prevent me from starting any work, or prevent you from picking up your device. Payments that are late incur a $0.50 charge per day and payments late over 30 days has a %20 fee of the total cost of the service (On top of the daily fee) per month.
I only provide services directly to individuals/people, and individuals/people who operate small operations with 10 or less employees.
In-Shop Service
Diagnosis/Analysis Service Turn-Around Range Rates
Repair Service Per Hour Turn-Around Rates
Most devices require a diagnostic/analysis before any repairs can be performed.
In-Office Consultations by Priority Scheduling
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At-Your-Location Consultations by Priority Scheduling
Repair/Resolution Rates Per Hour (1hr minimum)
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Training, or File/Folder Organization Visit Rates Per Hour (1hr minimum)
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Online Repair & Resolution Rates Per Hour (1hr minimum) (3hr maximum per day)
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Pick-up/Drop-Off Service (Within 5 miles of Downtown SR) Some services require work to be performed in my office.
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- Off-Hours Pickup/drop-off service is suspended until further notice.
Pick-up/Drop-Off Service (Within 15 miles of Downtown SR) Some services require work to be performed in my office.
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Retainer Packages For Small Business (1-10 End Points)
Basic Retainer At-Location/Remote/Phone Support Package (Quarterly) (No Weekends or Off-Hours)
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Intermediate Retainer/Priority Service Contract At-Location/Remote/Phone Support Package (Quarterly) (No Weekends or Off-Hours)
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Advanced Retainer/Priority Service Contract At-Location/Remote/Phone Support Package (Quarterly) (No Weekends or Off-Hours)
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Project Based Fees
- If you have a question about a specific service, please see my menu of services at the top of my website.
- In-office research fees are $40.00 an hour. Used in situations where you need a report, or recommendation delivered to you on a product, or concept idea. I offer free 30 minutes of research time for customers that have already purchased a diagnostic, or repair service, if the requested research will be related to the device I am servicing. There are no additions to this fee unless you require face to face contact, or have follow-up questions that exceed more than 10 minutes per service.