Your Own Personal Trouble-shooter

Imagine that you have your own personal Computer Troubleshooter that has your back throughout the day, who has a wide range of expertise, and communicates technical subjects in a simple to understand manner? That also cares about your needs like his own, and keeps excellent records of all your service visits?

As your own personal troubleshooter, I excel in following up with in-progress projects and services, I stay abreast with the latest technologies that matter to you and I keep you in the loop on what you need to know to help you stay productive.

Check out my recommendations, articles and, publications on technology to see how I can help you shortcut many lapses in productivity.

My Service Precautions

Please do not order any services if you, or, in the case of a at-location appointment, anyone in your household has shortness of breath, or has signs of any flu like symptoms.
When you arrive and before you enter the building please wear mask.
Walk-in customers who show up while I am with a customer, will be asked to contact me to make an appointment for a return visit.

I have created the following procedures to minimizing the handling of your device:

  1. Once the device is in my office, I immediately hook it up to my attached Keyboard, Video & Mouse environment. This allows me to access the device without having to physically be at the device itself to minimize excessive handling.
  2. When the servicing is complete, I wipe down the device with 70% Ethyl Rubbing Alcohol.

How you can obtain my services:

Remote Support

Please note that if you have a working internet connection, and your device is responsive, in most cases, I can handle your issue with my Online Repair & Resolution Service without a visit.

Curbside Assistance

To maintain social distancing during this crisis, I can pick up your device directly from the curbside of my office building. Just schedule a curbside appointment. Call to confirm before you drop-off if you do not receive a email receipt that the appointment was scheduled.

I can also pick up your device from your curbside. If you would like me to pick up your device from your location, there is a $50 pick up/drop off fee. This fee I collect up front and is in addition to any other pre-service related fee like a diagnostic or part related fee. If you want to minimize contact and/or speed up the process of the exchange, print, fill out my authorization form. You can present it to me with your device. Give me call or text me to setup a time for the exchange.

Office Drop-Off

Contact me to schedule an appointment to drop of your equipment for an office visit. Because of COVID restrictions, I can only have one person in my office at a time. If you have someone else with you, they will need to wait outside.

In-office Consultations

If you need advise on a technical issue contact me for a phone consultation. If you need to meet with me schedule an appointment for a conference room consultation. Because of COVID restrictions, I can only have up to 3 people in the conference room at a time.

At-Location Appointments

I provide home/business visits. If you need priority (1-3 day scheduled in advance) service, check my At-Location rates. Otherwise at-location appointments are scheduled a week out. To protect our households, I will arrive wearing a mask and gloves, so please do not be alarmed. I also expect you and the occupants in your home or business to wear a mask if they are going to be within 6 feet of my work area.

At your request, I will wipe down any equipment with 70% rubbing alcohol after I have completed the service, otherwise I expect you to protect yourself by doing your own cleaning after I leave the location.

Contact Info & Scheduling

Office+Voicemail
Mobile+Text

Repair Service Rates & Turn-around Times

Priority
Within 1-2 Days
$165-$473
  • Skip the line.
  • Priority response to calls, texts, emails.
  • Saturday service
  • Free your location priority pickup and drop off service (If needed or requested).
  • High quality repair service with over 20 years of experience.
  • Full diagnostic service & reports (If needed)
  • Expert advise and recommendations on future issues and purchases.
  • Excellent service record/history keeping.
  • Access to articles and publications that will simplify your technology life.
1st Class
Within 3-7 Days
$110-$275
  • High quality repair service with over 20 years of experience.
  • Full diagnostic service & reports (If needed)
  • Excellent service record/history keeping.
  • Access to articles and publications that will simplify your technology life.
2nd Class
1 Week+
$105-$168
  • High quality repair service with over 20 years of experience.
  • Full diagnostic service & reports (If needed)
  • Excellent service record/history keeping.
  • Access to articles and publications that will simplify your technology life.

Contact me to reserve your priority service now!

Consultation Service Rates

Consultations can happen in my office, or at your location. Rates are based on location and distance and starts at $125 an hour with a one hour minimum. Depending on my service load, at office/home appointments usually carry a three hour to one day service visit priority, but when my service load is high, I reserve the right to push at-location appointments service requests to a lower priority, between one to three days, or in rare cases, up to a week. If you need a faster arrival visit priority, and are willing to pay twice the normal rate per hour, please specify that in your communication. My availability depends on the level of my In-office drop-off service load. Contact me for more information.

Contact

  • 707-536-1527 | Rings both office + mobile > voicemail.
  • 707-416-5811 | Only voice and text, no voice-mail.
  • 555 5th Street Suite 230-A Santa Rosa, California 95401
  • Office Hours: Monday-Friday: 8am to 5pm | Saturday(Priority Service Only): 10am to 4pm
  • At-Location Hours: Monday-Friday 9am to 6pm, Saturday(Priority Service Only) 10am to 4pm
  • Phone Hours: Monday-Friday: 9am to 7pm