Please do not order any services if you, or, in the case of a at-location appointment, anyone in your household has shortness of breath, or has signs of any flu like symptoms.
When you arrive and before you enter the building please wear mask.
Walk-in customers who show up while I am with a customer, will be asked to
contact me to make an appointment for a return visit.
I have created the following procedures to minimizing the handling of your device:
- Once the device is in my office, I immediately hook it up to my attached Keyboard, Video & Mouse environment. This allows me to access the device without having to physically be at the device itself to minimize excessive handling.
- When the servicing is complete, I wipe down the device with 70% Ethyl Rubbing Alcohol.
How you can obtain my services:
Remote Support
Please note that if you have a working internet connection, and your device is responsive, in most cases, I can handle your issue with my Online Repair & Resolution Service without a visit.
Curbside Assistance
To maintain social distancing during this crisis, I can pick up your device directly from the curbside of my office building. Just schedule a curbside appointment. Call to confirm before you drop-off if you do not receive a email receipt that the appointment was scheduled.
I can also pick up your device from your curbside. If you would like me to pick up your device from your location, there is a $50 pick up/drop off fee. This fee I collect up front and is in addition to any other pre-service related fee like a diagnostic or part related fee. If you want to minimize contact and/or speed up the process of the exchange, print, fill out my authorization form. You can present it to me with your device. Give me call or text me to setup a time for the exchange.
Office Drop-Off
Contact me to schedule an appointment to drop of your equipment for an office visit. Because of COVID restrictions, I can only have one person in my office at a time. If you have someone else with you, they will need to wait outside.
In-office Consultations
If you need advise on a technical issue contact me for a phone consultation. If you need to meet with me schedule an appointment for a conference room consultation. Because of COVID restrictions, I can only have up to 3 people in the conference room at a time.
At-Location Appointments
I provide home/business visits. If you need priority (1-3 day scheduled in advance) service, check my At-Location rates. Otherwise at-location appointments are scheduled a week out. To protect our households, I will arrive wearing a mask and gloves, so please do not be alarmed. I also expect you and the occupants in your home or business to wear a mask if they are going to be within 6 feet of my work area.
At your request, I will wipe down any equipment with 70% rubbing alcohol after I have completed the service, otherwise I expect you to protect yourself by doing your own cleaning after I leave the location.
