Remote System Care

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Remote System Care Package

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I provide recurring home and small office remote system care services for your PC Desktops and Laptops. I handle system security, backup and upkeep. Remote system care improves performance of your device, minimizes down time and service visits by tuning your system for optimal performance and predicting hardware/software failures.

I provide piece of mind that the most import parts of your computer are being protected with robust security, upkeep, and regular disaster recovery backups of your most important data. Just like a car, computers need love and care on a regular basis. With my skills and experience in forecasting future hardware and software problems, I keep you in the loop and aware by handling the tasks of maintaining your device for you, so you do not have to worry that you are missing a vital component needed to keep your device protected from harm.

  • Up to date software that minimizes security threats to your computer
  • Care of your computer's security through threat behavior analysis.
  • Many desktops and laptops have storage capabilities that have a limited life span. If your endeavors require that your downtime be limited, having a professional monitor the life expectancy of your storage device helps to prevent unexpected down time by planning for upgrades and planning backups before catastrophe's happen.

  • Maintain software updates.
  • Problem Forecasting and Mitigation
  • Controlled Windows 10 Feature Updates: Technician forces an update during an opportune time when the device is not being used to test for problems. Requires the Remote Backup Package Helps to minimize down time with Windows 10 feature updates that get updated during unexpected times, regular rates apply.

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  • Disaster Recovery Backup
  • Carbonite Cloud Backup
  • Reliable upkeep of backup software and data.
12% Savings
Remote System Management is a pre-emptive service that aims to reduce failures, unresolved security, or software/hardware issues that usually cause catastrophes requiring a repair visit. The Remote System Management fees exclusively covers the upkeep of the service and its components. I will contact you about additional servicing in the event a problem is identified with your device that requires a resolution or repair.
  • Remote Upkeep System Management is a service that helps prevent downtime by identifying potential problems to your hardware and software before they cause catastrophes.
  • Remote Backup System Management is a service that helps prevent backup failures from happening and with the upkeep monitoring portion, in many cases, may enable me to trigger a backup before a catastrophe.
  • Remote Security System Management is a service that, in most cases, helps to prevent threats from causing damage to your system or data.
  • Should a disaster strike, and hardware become damaged, costs for hardware repair and replacement is covered under my normal fees for servicing a computer, outside of the Remote System Management service.

Installed Services/Software

Kabuto: A remote care tool that provides remote upkeep services for the Upkeep System Care Service, it allows customers to submit tickets right from their device. This service is the default package I install to monitor the device for problems and to stay in touch with you.

Macrium Reflect: Disaster recovery backup software used in the Backup System Care Service. Set to image Internal System Drive with a retention policy of 12 weeks of full backups,4 weeks of differential backups, and 14 days of incremental backups.

Hard Disk Sentinel: A remote care tool that provides remote upkeep services for the Upkeep System Care Service Its designed to send storage device diagnostic data remotely to my operations workstation at 533 5th street Santa Rosa. I monitor hardware reliability on a monthly basis and make suggestions for replacements. Software is setup to initiate a panic backup of the system drive in the event of a failure.

Carbonite Safe: This software is used in the Backup System Care Service as a fail-over backup for personal data in the event you loose access to your location, the equipment is lost/taken, or Macrium Reflect fails to make a backup. Personal data like documents, and pictures are backed up to the Carbnoite cloud on a realtime schedule.

Bitdefender Total Security MSP Edition: This software is used in the Security System Care Service A security product designed to protect customers against on-line and local threats.


  • **S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) **is a monitoring system included in computer hard disk drives (HDDs), solid-state drives (SSDs), and eMMC drives. Its primary function is to detect and report various indicators of drive reliability with the intent of anticipating imminent hardware failures. When remotely monitoring S.M.A.R.T. It’s possible to detect imminent storage drive failures, so preventative action can be taken to prevent data loss, the failing drive can be replaced and data integrity maintained.

  • Backup redundancy protects your data from data loss. In the instance of a local backup if you system is lost or taken a cloud backup would protect you against theft or loss.

  • As of 2020 I use Macrium Reflect as a Backup and Disaster recovery solution. It is a reliable and well tested product for making regular backups and restores of both system and personal data. Macrium Software was founded in 2006 when CEO and Founder Nick Sills experienced a personal data disaster and in the process discovered existing backup tools were not as good as he expected. Wanting a software solution that was practical and easy to use, Nick and his team developed Macrium Reflect to create a safe and secure disk image with ultra-fast recovery times should disaster strike.