Contact

  • 707-536-1527 | Rings both office + mobile > voicemail.
  • 707-416-5811 | Only voice and text, no voice-mail.
  • Share Space 533 5th Street Santa Rosa, California (Our office is a shared space, and as such the front door is locked. Please call or ring door bell to be received.)

What sets me apart from most IT professionals

  • I have a wide range of expertise.
  • I care about the customer’s needs like my own.
  • I’m independent.
  • I have good record keeping.
  • I do very well at keeping the customer in the loop during in-progress projects and services with follow-ups.
  • I stay abreast of most of the latest technologies.
  • I write articles about my experiences in the field.
  • I’m good at communicating technical subjects in a simple to understand way.

Web Service Capabilities

I provide the following services by contract in this area:

Remote Management, Maintenance, Backup, Security, Migration and Support.

  • Business Devices (PC/MAC)
  • Web Sites
  • Domain Name (DNS)
  • Email

At-Location Consultations

  • IT Setup, Troubleshooting and Repair

From 2000 - 2006 I worked for a company called Sonic.com in Novato. Back then Sonic.com was a Multimedia authoring software company that made software products for audio and video professionals. I came in as their systems administrator. At that time I already had lots of experience with the inner workings with computers, but that was the first time I started to learn about handling technology on a service level. Where I was a liaison between the company and vendors of various Internet services like mail and websites. But I also maintained the companies internal servers and services. I gained a lot of experience with how mail servers and website servers communicate on the back end to the point where I could trouble-shoot and resolve most communication problems related to why websites were not display content correctly, or why email was not being delivered.

My business revolves around maintaining and managing desktops, websites, and mail related services for companies, but I mostly handle special cases where the IT staff neither has the time or the knowhow to handle these issues. Sometimes a vendor, a general IT person or a web developer can handle it, sometimes it requires someone with expertise in specific areas of technology. I have extensive experience with communication protocols and computer hardware/software.

An example of this was a customer of mine called me and explained that their web designer was having trouble with getting their website contact form to talk to their hosting provider’s mail server. The hosting provider in this case was Godaddy. Godaddy doesn’t actually support this issue because from their point of view the customers mail service is working and the contact form script in question was having the problem.

This ended up being a problem with a secondary mail provider that Godaddy was was using to serve the customer email. The security measures (to prevent spam) was preventing the website contact form from talking to email server. I had to configure the website contact form to handle these new security measures. But sometimes I switch a customer to a less strict mail solution and migrate their mail if they don’t need that kind of security so that the form can talk to the mail server.

Other times, web developers are handed a pre-existing website that is old and have to figure out why some legacy code isn’t working the way it’s expected after they give the site a face lift. One time I came in and actually had to use a network analysis tool to see what kind of response the legacy code was sending to the website visitor so I could isolate the problem code. The result was that after I found where the site was failing to serve content in the code itself, I gave the customer (Web Developers) the location of the legacy code. It was a image caching solution that was not working with the new development of the site. Once they removed that code the page with the problem started working again.

My Web Service Rates

Remote Management, Maintenance, Backup, Security, Migration and Support.

Hourly

  • $50.00 Per Hour(1hr Min) | Short notice
  • $35.00 Per Hour(1hr Min) | 3 day to 1 week notice
  • $25.00 Per Hour(1hr Min) | 1 week or more notice
  • $15.00 Per Hour(5hr Min) | Project Based
  • $01.00 Per Min(3 hr maximum) Per Day | Support Remote/Phone

Package

  • $150.00 Per Year - Per Device (Economy)
    • Perform required maintenance - Yearly (Free)
    • Resolutions (Per Hour)
  • $150.00 Per Quarter - Up to 4 Devices (2nd Class)
    • Perform required maintenance - Quarterly (Free)
    • Resolutions (Free)
  • $150.00 Per Month - Up to 4 Devices (1st Class)
    • Perform required maintenance - Monthly (Free)
    • Resolutions (Free)

Technical Service Center Capabilities

Technical Focus

Repair and Diagnosis of the following hardware:

  • Systems: Intel & AMD PC’s, Apple Macs
  • CPU’S: Intel & AMD
  • Chipset support: latest Intel and AMD chipsets
  • CPU/CoProcessor testing - Instruction Sets – MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AVX, AVX2 - Buffer, Cache, Commands, Exceptions, Floating Point Unit, Interrupts, Operations, Prime Number Genera- tion, Registers - Stress test
  • Memory - Extended memory - Protected Mode Testing - Large Memory Configurations: 96gigs and up
  • Storage -Supported controllers: PATA, SATA, SCSI, SAS - Supported devices: Hard Drives, Solid State Drives, SCSI Drives, USB Drives, Card Readers, Floppy Drives, Zip Drives, NVMe Drives - Optical Drives: Blu-ray/BD-R/BD-RE, HD DVD, CD-ROM/-R/-RW/+R/+RW, DVD-ROM/+R DL/-R DL/+R/-R/RAM/+RW/-RW - RAID configurations
  • System Board - Supported chipsets: AMD, ATI, Intel, nVidia, SiS, VIA Available testing: - BIOS Timer, CMOS, CMOS RAM, RTC - DMA Channels, IRQ Controller, RAM Refresh, SMBus, System Timer - PCI, PCIe, miniPCI, miniPCIe, PCMCIA, PCMCIA Detec- tion, CardBus - 8042 keyboard controller, USB • IEEE1394, USB - Serial Ports - Parallel Ports
  • Multimedia - DirectX (support through DX11) and CUDA video cards, Video Ports - Audio testing up to 7.1 surround sound - Webcams - RealSense 3D Camera - Display Cards - Touch Screens - Sound Cards - Analog & Digital - LED, Plasma Displays - Video Ports
  • Communications - Ethernet Cards & Onboard Chips - WiFi Cards & Onboard Chips - Bluetooth Cards and Onboard Chips - Modem Cards & Onboard Chips - Mobile Broadband Cards & Onboard Chips - NFC Communication Testing
  • Misc - Keyboards - Mice - Laptop, All-in-one Batteries - Hibernation - Standby - USB Ports - FireWire Ports - Printing - Power Adapters - Power Connectors

Repair and Diagnosis of the following software:

  • Operating Systems - Microsoft Windows, Apple MacOS, and Linux.
  • Software Applications - Microsoft Office, Web Browsers: Chrome, Firefox, and Internet Explorer, Desktop Publishing, Photo and Video Publishing.

My Service Center Rates

At-Your-Location Consultations

I offer discounts for Senior Citizens and Non-profits for all my services upon request.

I only accept cash or check and it’s always before I leave the location.

I only provide services to small operations with 20 or less employees.

Normal Service Hours

  • Short Notice: $150.00 Per Hour(1hr Min)
  • 3 day to 1 week notice: $125.00 Per Hour(1hr Min)
  • 1 week or more notice: $100.00 Per Hour(1hr Min)
  • Please add $50 to each hour if the service will be performed at a business.
  • Remote Support: $1.25 per min (3 hr maximum)

Off hours

  • At-Location Consultations: $200.00 Per Hour(1hr Min)
  • Please add $50 to each hour if the service will be performed at a business.
  • Remote Support: $1.75 per min (3 hr maximum)

Weekends

  • At-Location Consultations: $150.00 Per Hour(1hr Min)
  • Please add $50 to each hour if the service will be performed at a business.
  • Remote Support: $1.50 per min (3 hr maximum)

In-shop Diag/Repair Rates:

I offer discounts for Senior Citizens and Non-profits for all my services upon request.

I only accept cash or check and it’s always before before the return of the equipment.

  • Please see my list of services at the top of my website.

About

Objective

To provide information technology assistance to the public.

Professional Work History

2009 - 2018 Independent IT Service to the public - Owner/Operator - Technical Solutions Provider

Servicing the Santa Rosa community and the surrounding areas in the following ways:

  • Setup new PC’s and Mac’s
  • Migrated data from old devices to new devices.
  • Recovered data from failed media devices.
  • Installed Windows & Mac applications
  • Diagnosed & repaired: Internet issues, software issues, networking issues, faulty hardware issues and more.

2009 - 2006 Sonic.net Internet Service Provider - Customer Service

  • Provided Email and Phone Support for Customers

2000 - 2006 Sonic.com DVD Authoring Software - Computer/Network Support

  • Provided Desktop Support for 100+ Employee’s onsite and offsite
  • Maintained Microsoft and Linux Web Servers
  • Maintained Disaster Recovery and Employee Work Data Backups

TECHNICAL APTITUDE

  • Operating Systems: Windows 2000, 7,8 10, MS-DOS, Unix (Solaris, Linux, BSD), OS/X, Linux.
  • HTML, CSS, Javascript, Scripting.
  • Applications: Apache, IIS, MS Office.
  • Network Hardware: Routers, switches, hubs, cable modem equipment, Wifi equipment.
  • Network Protocols: TCP/IP, FTP, SSH, Telnet.
  • Security: IPCop, All Antivirus solitions, Linux (ipchains), Sonicwall Firewalls, Mason, Snort, Nessus
  • Computer Hardware: x86, x64 PC , Macintosh, Sun workstations

Hours

  • Monday-Saturday: 8am to 6pm
  • Monday-Friday 9am to 6pm, Weekends upon request and subject to my time constraints.
  • Monday-Friday: 9am to 7pm