What sets me apart from most IT professionals

  • I have a wide range of expertise.
  • I care about the customer’s needs like my own.
  • I’m independent.
  • I have good record keeping.
  • I do very well at keeping the customer in the loop during in-progress projects and services with follow-ups.
  • I stay abreast of most of the latest technologies.
  • I write articles about my experiences in the field.
  • I’m good at communicating technical subjects in a simple to understand way.

Rates

Check my hours for availability.

I offer discounts for Senior Citizens, Non-profits, Non-business Residential, and Homeless customers for all my services upon request. Call, Text or Visit my office for more info.

I only accept cash or check and it’s always before I leave the location. Unless I draw up a proposal or quote for an on-going project.

I only provide services to small operations with 10 or less employees.

At-Your-Location Consultations

Scheduled Visit Rates Per Hour (1hr minimum)

Same Day 3-7 day 1 week+ Weekend Off Hours Evaluations
$175.00 $150.00 $125.00 $200.00 $225.00 Half-Rate

Scheduled Remote/Phone Support (30min minimum) (3hr maximum per day)

Same Day 3-7 day 1 week+ Weekend Off Hours Evaluations
$60.00 $50.00 $40.00 $65.00 $75.00 Half-Rate

In-shop Diag/Repair Rates:

  • Please see my list of services at the top of my website.

Contact

  • 707-536-1527 | Rings both office + mobile > voicemail.
  • 707-416-5811 | Only voice and text, no voice-mail.
  • 555 5th Street Suite 230-A Santa Rosa, California
  • Office Hours: Monday-Friday: 8am to 5pm | Saturday: 10am to 4pm
  • At-Location Hours: Monday-Friday 9am to 6pm, Weekends upon request and subject to my time constraints.
  • Phone Hours: Monday-Friday: 9am to 7pm

About

Objective

To provide information technology assistance to the public.

Professional Work History

2009 - 2018 Independent IT Service to the public - Owner/Operator - Technical Solutions Provider

Servicing the Santa Rosa community and the surrounding areas in the following ways:

  • Setup new PC’s and Mac’s
  • Migrated data from old devices to new devices.
  • Recovered data from failed media devices.
  • Installed Windows & Mac applications
  • Diagnosed & repaired: Internet issues, software issues, networking issues, faulty hardware issues and more.

2009 - 2006 Sonic.net Internet Service Provider - Customer Service

  • Provided Email and Phone Support for Customers

2000 - 2006 Sonic.com DVD Authoring Software - Computer/Network Support

  • Provided Desktop Support for 100+ Employee’s onsite and offsite
  • Maintained Microsoft and Linux Web Servers
  • Maintained Disaster Recovery and Employee Work Data Backups

TECHNICAL APTITUDE

  • Operating Systems: Windows 2000, 7,8 10, MS-DOS, Unix (Solaris, Linux, BSD), OS/X, Linux.
  • HTML, CSS, Javascript, Scripting.
  • Applications: Apache, IIS, MS Office.
  • Network Hardware: Routers, switches, hubs, cable modem equipment, Wifi equipment.
  • Network Protocols: TCP/IP, FTP, SSH, Telnet.
  • Security: IPCop, All Antivirus solitions, Linux (ipchains), Sonicwall Firewalls, Mason, Snort, Nessus
  • Computer Hardware: x86, x64 PC , Macintosh, Sun workstations

Technical Focus

Repair and Diagnosis of the following hardware:

  • Systems: Intel & AMD PC’s, Apple Macs
  • CPU’S: Intel & AMD
  • Chipset support: latest Intel and AMD chipsets
  • CPU/CoProcessor testing - Instruction Sets – MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AVX, AVX2 - Buffer, Cache, Commands, Exceptions, Floating Point Unit, Interrupts, Operations, Prime Number Genera- tion, Registers - Stress test
  • Memory - Extended memory - Protected Mode Testing - Large Memory Configurations: 96gigs and up
  • Storage -Supported controllers: PATA, SATA, SCSI, SAS - Supported devices: Hard Drives, Solid State Drives, SCSI Drives, USB Drives, Card Readers, Floppy Drives, Zip Drives, NVMe Drives - Optical Drives: Blu-ray/BD-R/BD-RE, HD DVD, CD-ROM/-R/-RW/+R/+RW, DVD-ROM/+R DL/-R DL/+R/-R/RAM/+RW/-RW - RAID configurations
  • System Board - Supported chipsets: AMD, ATI, Intel, nVidia, SiS, VIA Available testing: - BIOS Timer, CMOS, CMOS RAM, RTC - DMA Channels, IRQ Controller, RAM Refresh, SMBus, System Timer - PCI, PCIe, miniPCI, miniPCIe, PCMCIA, PCMCIA Detec- tion, CardBus - 8042 keyboard controller, USB • IEEE1394, USB - Serial Ports - Parallel Ports
  • Multimedia - DirectX (support through DX11) and CUDA video cards, Video Ports - Audio testing up to 7.1 surround sound - Webcams - RealSense 3D Camera - Display Cards - Touch Screens - Sound Cards - Analog & Digital - LED, Plasma Displays - Video Ports
  • Communications - Ethernet Cards & Onboard Chips - WiFi Cards & Onboard Chips - Bluetooth Cards and Onboard Chips - Modem Cards & Onboard Chips - Mobile Broadband Cards & Onboard Chips - NFC Communication Testing
  • Misc - Keyboards - Mice - Laptop, All-in-one Batteries - Hibernation - Standby - USB Ports - FireWire Ports - Printing - Power Adapters - Power Connectors

Repair and Diagnosis of the following software:

  • Operating Systems - Microsoft Windows, Apple MacOS, and Linux.
  • Software Applications - Microsoft Office, Web Browsers: Chrome, Firefox, and Internet Explorer, Desktop Publishing, Photo and Video Publishing.