Troubleshooting | Scott Larson

Diagnostic

When your device experiences trouble I can provide a professional report on the extent of the problem. Diagnostics are done before any repairs are completed to analyze the scope of the problem and provide a cost/benefit analysis.

When any repair is authorized on behalf of a diagnostic report, I give you a 25% discount on the diagnostic fee.
I deliver cutting edge results to any hardware or software related problem with over twenty years of hardware experience while using the latest hardware diagnostic tools.
A full diagnostic service can take twenty four to forty eight non-billable hours to complete. Sometimes a bit longer if I am backed up with work.
In some cases, comprehensive diagnostics on obscure problems can take longer, up to one or sometimes two non-billable weeks. Contact me about getting a loaner device in these situations.
Half-off all diagnostic work when repairs are authorized.
This fee is per device.

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Desktop

When you are having a problem with your desktops hardware or software that requires a repair to fix the issue, I offer good prices, expert handling of your issue, with a quick turn around time usually between 24 and 48 hours depending on my availability.

With over twenty years of hardware and software experience, I provide quick and comprehensive repair solutions to the most common and obscure computer problems. Don't let computer problems frustrate you and effect your productivity, Call me or schedule an appointment.

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Upkeep (Hardware)

Desktops and laptops can suffer from shutdowns, boot failures, errors, and system crashes related to blocked ventilation, aging of parts that protect the hardware from thermal damage, or mis-configured hardware. Having your device properly maintained on a regular basis improves the life of the hardware and can solve system failures that are happening as a result of heat or system mis-configurations by the device manufacturer....more

Upkeep (General)

Having recurring maintenance service in place prevents computer issues from turning into disasters. Regular computer maintenance is more than just an insurance policy. It keeps you informed and in the loop with where you are at any given moment to the status of your technology needs.

Analyze system for out-of-date hardware and offer cost effective recommendations for replacement (Prevents performance problems with the operation of your computer).
Analyze System for Out-of-Date or Non-Functioning Drivers and Software (Prevents problems with the operation of your device).
Update System Drivers (Prevents problems with the operation of your device).
Analyze System for System Errors that is or could potentially lead to system failures (Prevents system and application failures).
Analyze current backup strategy and offer recommendations based on your current configuration (Prevents data loss and downtime)

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Network

If you have a small home or business network and need setup, maintenance or trouble-shooting with a router, switch or modem I can provide you with a comprehensive analysis/quote on what you need to maintain a healthy network. I also can help you with WiFi setup, and maintenance. If you need good WiFi coverage, are having trouble with interference or speeds I also offer a WiFi Site Survey Service where I can map out your coverage and show you where the weak points are, I also can tell you what kinds of physical problems might be involved in poor signal strength or poor WiFi performance....more

Website

I specialize in providing trouble-shooting and back-end maintenance. If you are having an issue with your website, or want to talk with me about a web service that you want for personal, or business use give me a call or email me about your project, or issue. See my previous projects involving web site migrations, and web site troubleshooting if you are interested in some of my history involving my technical expertise....more